Service Manager

• Annual salary of £39,822 (FTE)
• Permanent role
• Full-time (37 hours)
• Based in Oldham

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

Proposed Interview Date: 6th May 2026

The role

The Service Manager will lead the Service Delivery team to ensure high‑quality, person‑centred services that meet all Petrus standards and performance targets. The role is responsible for monitoring service delivery, implementing improvement plans, and reporting performance to the Regional Service Lead and other key stakeholders.

The post holder will shape and adapt services in response to changing service user needs and organisational priorities, while providing strong leadership through effective line management, training, coaching and support for staff and volunteers. They will manage budgets efficiently, maximise resources, and take swift action where performance falls short.

The role also involves developing productive partnerships across voluntary, statutory and private sectors, promoting Petrus locally and regionally, including through social media and contributing to the ongoing development of the Petrus Business Plan. The Service Manager will champion equality, diversity and inclusion, ensure robust risk management in line with Regenda Group guidelines, and participate in the out‑of‑hours emergency management rota.

The right fit

• Experience working within a management role delivering services to vulnerable people within the charitable sector.
•  Expert knowledge of issues faced by homeless people including mental health, addiction and isolation.
• Solid educational background, include degree level qualification in relevant subject or significant equivalent experience.
•  Ability to use KPIs to manage and improve service delivery.
• Ability to represent Petrus within The Regenda Group and with external partners.
• Experience building lasting relationships with key stakeholders and partner organisations.
• Excellent knowledge of relevant safeguarding processes.
• Excellent knowledge of funding streams and delivery against contractual outcomes.
• Outstanding communications and interpersonal skills.
• Experience reporting to trustees and boards.

Who we are

Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale and Oldham.

We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live.

Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our Talent Acquisition team will review your application and will be in touch shortly.

What we offer

Petrus really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. 

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which includes:

• A range of flexible working options.
• 25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• 5% Employers Contribution to the Pension Scheme.
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP